Agent NoWager Casino - Hráč si stěžuje na neoprávněné vklady.

I have numberous transactions that wernt mine 11/01/20 $26.00 11/12/20 $25.00 11/17/20 $34.97 and$25.00 11/19/20 $29.90 and $25.00 10/28/20 $29.91 and $29.81 and 10/30/20 $29.80 there is also !.00 charge each treansaction $260.39 I have never had an account with you. please respond to this message

Dear Jeri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise when did you notice that funds are being deducted from your bank account without your consent? Do I understand correctly that you have never registered an account in this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

my email and all my personal information including my debit card info. has been stolen i didnt notice these charges until recently when i got a warning about my information being on the dark web

my email and all my personal information including my debit card info. has been stolen i didnt notice these charges until recently when i got a warning about my information being on the dark web

Could you please forward your bank statement to petronela.k@casino.guru? Have you notified your bank? 

yes i have notified my bank. i dont feel secure sending my bank info to anyone over the internet.

I understand. You don’t have to forward the entire bank statement, but supporting evidence will be required if we wish to confront the casino and proceed with this case. Perhaps, you could take a screenshot of the relevant transactions?

Additionally, please advise how did you find out that the funds were credited to the Agent NoWager Casino? Looking forward to hearing from you. 

Please forward relevant screenshots to my email address petronela.k@casino.guru. Additionally, could you please advise how did you find out that the funds were credited to the Agent NoWager Casino? Looking forward to hearing from you. 

Dear Jeri,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.