888 Casino IT - Hráč kritizuje nepravdivou reklamu bonusu.

on 30/11 I signed up to 888 casino with the offer of the 20 euro welcome without deposit, I sent the documents to verify the account, I received the verification confirmation and no bonus. after a few days I made a deposit that included the bonus of 125% and also there no bonus. I write to support almost daily and sometimes I get a generic answer that refers me to the faq, others no answer. can you help me?

il 30\11 mi sono iscritto a 888 casino con l'offerta dei 20 euro di benvenuto senza deposito, ho inviato i documenti per la verifica del conto, ho ricevuto la conferma di verifica e nessun bonus. dopo qualche giorno ho fatto un deposito che prevedeva il bonus del 125% e anche li niente bonus. Scrivo quasi quotidianamente al supporto e a volte ricevo una risposta generica che mi rimanda alle faq, altre nessuna risposta. potete aiutarmi?

Dear Marco,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you tried to redeem? Did you receive any message or notification when you have tried to activate the bonus? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hi, I was trying to collect the 20 euro no deposit bonus still advertised on the home page and the 125% bonus on the first deposit. I received this communication:

Dear player,

Thank you for contacting customer support and welcome to 888.it

Due to the success of our site we are facing an unexpected number of new registrations and requests for assistance from our players.

We are therefore required to respond generically to some of the e-mails received. We hope you can find the answer to your question below.

Our Casino Welcome Package offers a $ 20 Free, No Deposit Casino Bonus and a 125% First Deposit Bonus.

To receive the free € 20 bonus The Eligible Player will receive a communication (SMS) from 888casino.it to the contact details entered at the time of registration asking him to confirm his participation by clicking on the link contained in the text of the communication. This is a necessary condition for the activation of the € 20 Free Bonus. To learn more https://www.888casino.it/promozioni/bonus-senza-deposito

But as I pointed out (without having received an answer) I have not received either the sms or the deposit receipt email

Salve, cercavo di riscuotere il bonus 20 euro senza deposito tuttora pubblicizzato in home page ed il bonus 125% sul primo deposito. Ho ricevuto questa comunicazione:

Gentile giocatore,

Grazie per contattato il supporto clienti e benvenuto su 888.it

A causa del successo ottenuto dal nostro sito stiamo facendo fronte ad un inaspettato numero di nuove registrazioni e di richieste di assistenza da parte dei nostri giocatori. 

Siamo pertanto tenuti a rispondere in maniera generica ad alcune delle e-mail ricevute . Ci auguriamo che di seguito tu possa trovare risposta alla tua domanda.

Il nostro pacchetto di Benvenuto per il Casinò offre un Bonus casinò di 20€ Gratis, senza deposito, ed un bonus del 125% sulla prima ricarica. 

Per ricevere il bonus di 20€ gratis Il Giocatore eleggibile riceverà una comuniazione (SMS) da 888casino.it ai recapiti inseriti all’atto di registrazione chiedendogli di confermare la sua partecipazione cliccando sul link contenuto nel testo della comunicazione. Questo costituisce una condizione necessaria per l’attivazione del Bonus 20€ Gratis. Per saperne di più https://www.888casino.it/promozioni/bonus-senza-deposito

Ma come ho fatto presente (senza aver ricevuto risposta) non ho ricevuto ne sms ne la mail di ricevuta del deposito

Thank you very much, Marco, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Marco!

From now on, I will take care of your complaint. I would like to invite 888 Casino IT to the discussion to resolve this case. Could you please clarify this situation to us?

Hey Marco,

Hope you are well!

To check the compliant we need your user name and the email you registered with.

Can you please post it?

Casino.Guru could you please make sure that the player info is only visible to us?

Thanks!

Thank you for your reply.

Please note, the details you are requesting should be visible for you under the player's avatar.

However, to double check that information I would like to ask Marco to post a reply with the said details, his reply will not be publicly visible .

Hello Marco!

Have there been any news with your issue?

Hello Marco,

Is there any update on your situation? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, I'm afraid we will have to reject it.

Unfortunately, we’re forced to reject this case since because the player was not able to respond to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player has an option to reopen this case anytime.