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They deducted $11,000 from me without charging and a notification popped up

Me descontó 11.000$ sin cargar y me apareció una notificación

Dear Ezequiel2822,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Do I understand correctly that you deposited $11,000 to your casino account and although they were deduced from your bank, you don't see it in your casino balance? Please let me know.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Ezequiel2822,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.