747.live Casino - Hráčův účet je zablokován kvůli „podezřelému sázení“.

This was the worst experience I have ever had. 

747live is a company that will not pay you your winnings.

I used the site for a month: betting on sports and playing casino. 

One day I was unable to withdraw funds. The support team demanded a passport photo and selfies with it.

I sent them documents to their email admin@747live.

I waited a week for a reply.

And this is what their reply was:

"Hello,

After carefully checking your account, I am sorry to inform you that your betting patterns fall in a category considered highly suspicious and in these conditions we have the right to hold the won funds.

We have noticed that you already withdrew a large amount which is largely higher than your deposits, so we will not release any further amount.

Please do not open new accounts at 747.

This is a permanent ban.

Kind regards,

Admin Luigi,"

I did not make a "suspicious bet", I tried to find out the details, but they could not define "highly suspicious" bets. 

They could only reply:

"Dear Lukas,

Unfortunately we cannot disclose further information on the reasons why we have decided to block your account.

We have the right to close your account temporarily or permanently without giving any reasons if believe that you have bet in a suspicious way, without any prior notice as stated on the General Terms and Conditions, 12.1.

General Terms and Conditions | 747 Live - 747 Live"

I have studied their rules and blocking my account was not in accordance with their rules. 

The rules do not state that they can not pay out winnings that exceed the deposit. 

The rules also do not state that they can block a player who has won.

I have tried to prove to them, but all in vain. They are not contacting me again. 

Players, I want to warn you - 747 will not pay you money if your deposit exceeds your winnings. 

They blocked my account with my balance of $200.

"Thank you" 747 for a terrible experience. 

Dear Lukas98,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 747.live Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate the $200 winnings in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, guys.

Luckily, my problem has been solved. I got my winnings in full.

The issue took a while to resolve, but it was resolved successfully. I want to close this dispute as positive. I have provided additional information and passed the video verification. I recommend the company. 

Dear Lukas98,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru