5Gringos Casino - Hráč se snaží vybrat své výhry.

The problem is easy to describe. 5 Gringgos Casino simply doesn't pay whoever wins. He doesn't even have the education to answer emails. Nobody should play at this casino.

O problema é fácil de descrever. O 5 Gringgos Cassino simplesmente não paga quem ganha. Sequer tem a educação de responder e-mails. Ninguém deve jogar nesse cassino.

Dear Ary,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been informed why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Ary,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Rules you only have for withdrawals. When taking deposits, everything is quick and easy, but when paying, they create all sorts of obstacles. That's why I closed my account.

Regras vocês só tem para retiradas. Na hora de receber depósitos é tudo rápido e fácil, mas na hora de pagar criam todo tipo de empecilho. Foi por isso que eu encerrei minha conta.

How much was your active balance when you've closed your account?

Dear Ary,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.