4Kasino Casino - Hráč se snaží ověřit.

I made a win and sent the documents to request the withdrawal. They keep replying that I have to send the card I used for the deposit. My card is a virtual card created and issued by the bank and I have sent a document certifying this card (which shows the name and surname, card number and expiry date. But they keep telling me to send them a card. I'm very sure they don't want to pay and this delay allows them to make me replay everything they won.

Ho effettuato una vincita e inviato i documenti per richiedere il prelievo. Mi continuano a rispondere che devo inviare la carta che ho utilizzato per il deposito. La mia carta è una carta virtuale creata e rilasciata dalla banca e ho inviato un documento che attesti tale carta (dove si evincono nome e cognome numero di carta e scadenza. Ma continuano a dirmi di inviare loro una carta. Sono molto sicuro che non vogliano pagare e questo ritardo permette loro di farmi rigiocare tutto quello vinto. Prego controllare!

Hello sundek95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4Kasino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did you at least provide them a virtual screenshot or something similar to the casino?

Please also note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Resolved

Risolto

Thank you sundek95 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick