4 Crowns Casino - Výběr hráče byl zpožděn.

Hi I deposited funds and began playing, deposited again and had bonus which ended up winning. Played through all the wager amounts needed and have tried withdrawing 2700, all I keep getting told is to be patient but never an answer. My payment has not been processed, I am a fully verified member so there should not be any hold up? Please help

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jonathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.