24M Casino - Hráč se snaží vybrat své výhry.

I signed up and deposited my account now stands at 6600 I didn't have any bonuses and provided my details and sent numerous emails and now just no response. I have also registered a complain with curaçao gambling board will this help and can you help me further please.

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise how many days ago you have requested a withdrawal and apply for the account verification?

Furthermore, according to our information, 24Monaco Casino operates without a license https://casino.guru/24m-casino-review. I’m not sure if contacting the Licensing Authority would be of any help.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

I have now received a response from customer support requesting me to send in the debit card I used to deposit which I have sent covering the middle 6 number and cc. The said my account has been permanently suspended but remain open to withdraw my funds so let's see what happens in the next few days.

Thanks

Jonathan

Thank you very much, Jonathan, for your reply. I will be waiting for an update patiently. Please keep me informed.

So I now have a pending withdrawal but they have limited the withdrawal to £500 and have now blocked my email address are they any governing bodies for these and is it worth requesting a charge back from my bank or reporting it as fraud?

Unfortunately, since the casino operates without a valid license there is no authority that you could turn to.

The only recommendation from our side is to contact an independent website https://mychargeback.com/. This company will try to negotiate with the bank and arrange a chargeback up to 90 days since the transaction. Unfortunately, there is one catch, if you chose this way you might experience difficulties with other casinos in the future. 

Do I understand correctly that your winnings have been split into several installments of £500?

So I have 500 pending then they have actually replied and said I can withdraw another after this but its been pending for 3 days now so I'll take a look at the other option if it is not processed today

I understand. Please keep me informed.

Pleasantly surprised to receive my first withdrawal today ill keep you posted on the remaining 6100

Perfect. I'm happy you have received your first withdrawal. Please keep me posted about the remaining ones. Thank you in advance.

Hello Lmwoods33,

Have there been any developments since our last conversation?

Yes now 3 withdrawals slow payments and responses but can't really complain they have done everything they have said so far but still a lot of money left to withdraw so hopefully continues the same way

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lmwoods33, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Please do not hesitate to contact me and request a reopen of the complaint if the payments stop. My email address is petronela.k@casino.guru.