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I've been waiting for my payout for over 2 weeks, still not there, it's being processed by the finance department. You shouldn't make any deposits or register at 24casino1.bet, rather keep your hands off this casino

Seit über 2 Wochen warte ich auf mein auszahlung ,bisher immer noch nicht da ,es sei bei der Bearbeitung von finanzabteilung .am liebsten sollen sie keine Einzahlungen oder Registrierung bei der 24casino1.bet tätigen lass lieber die Finger Weck von dieser casino

Dear Eli1234,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm that you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

no i haven't made any withdrawal at the casino ,this is just withdrawal and verification is complete ,according to live chat they write that it is up to the finance department and for approval you have to look at the whole gameplay and it takes from 7-21 business days where the whole thing just takes too long for me

nein bei der casino habe ich keine Auszahlung gemacht ,dieser ist erst Auszahlung,und Verifizierung ist abgeschlossen ,laut nach live Chat schreiben sie das es bei der finanzabteilung liegt und zur Freigabe müssen sie dies gesamte spielverlauf nachschauen und es dauere von 7-21 Werktage wo mir das ganze einfach zulange dauert

Thank you for your reply, Eli1234. Could you please advise whether you accumulated your winnings with or without an active bonus? Would you be so kind as to clarify when exactly you requested this withdrawal?

At the beginning I had an active bonus, not with the subsequent deposit, if the bonus is not implemented, you cannot make a payout either, no bonus was used, I requested the payout on January 23rd

An Anfang hatte ich aktiven Bonus,bei der nachfolgenden Einzahlung nicht ,wen Bonus nicht umgesetzt wird kann Mann auch kein Auszahlung durchführen ,es war kein Bonus in Anspruch genommen ,den Auszahlung habe ich am 23.01beantragt

Thank you very much Eli1234 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Eli1234,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 24CasinoBet's representative to join this conversation and participate in the resolution of this complaint.

Dear 24CasinoBet Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can the player expect the payment?

Thank you in advance for providing the information.

This casino is the worst of all, first let them delay for so long then they write the funds back to the game account and need documents to verify, a cheap casino like this one doesn't even belong to the bottom row, from such a casino they should revoke the license , now I have sent everything again and I hope it doesn't take forever again , they reported the first one after 20 days , the players where they should register here again, keep your hands off it , after that you will regret , meanwhile I'm paying out 250 € , believe this casino even howls when they are supposed to pay out 100 winnings

Dieser casino ist das schlimmste von allen ,erst lassen sie so lange verzögern dann schreiben sie den Guthaben wieder auf spielkonto und brauchen Dokumente um zu verifizieren,eine billige casino wie diese hier gehört nicht mal Unterste Reihe ,von so ein Casino sollen sie den Lizenz entziehen ,jetzt habe ich erneut alles zugesendet und hoffe nicht das sie wieder ewig dauert ,das erste haben sie nach 20 Tagen gemeldet ,die Spieler wo sie neu hier anmelden sollten ,lasst die Finger davon ,danach bereut ihr ,mittlerweile lass ich 250 € auszahlen ,glaub dieser casino heult sogar wenn sie 100 Gewinn auszahlen sollen

Greetings all,

Thank you for the update, Eli1234. Is there any progress with the additional documents verification?

We would like to ask 24CasinoBet to reply to this complaint.

Can you please state the reason why the player needs to be re-verified? Could you provide us with an explanation of the situation from your point of view?

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

No, I have completed verification, only proof of address was missing, which annoys me with the first payment, they delayed for so long to check technically and credited the amount back to the game account due to missing proof of address, I did this right away and received confirmation by email that I I'm verified, I've made another 250 euro payout and still have to wait the whole procedure again between 7-21 working days, if I ask for live support, it says it's still being processed

Nein ich habe Verifizierung abgeschlossen ,da fehlte nur adressennachweis ,was mich nervt bei der erstauszahlung haben sie solange verzögert um technisch zu überprüfen und durch fehlende Adressen Nachweis den Betrag wieder auf spielkonto gutgeschrieben ,dies habe ich auch gleich erledigt und mit email bestätigt bekommen das ich verifiziert bin ,habe erneut 250 Euro Auszahlung betätigt und muss trotzdem ganze Prozedur erneut warten zwischen 7-21 Werktagen ,wen ich live support Nachfrage heißt es ,es ist die noch bei der Bearbeitung

Hello, Eli1234,

Please note if any part of the verification process was not done, the verification was not complete.

Do I understand correctly that you have already got confirmation of successful verification and we are talking about a new withdrawal request of €250?

Yes, exactly

Ja genau

Thank you for the confirmation, Eli1234. I will change the disputed amount of the complaint to €250.

Can you please provide me with the confirmation of the completed verification? You can share it here or you can send it via email (branislav.b@casino.guru).

We recommend players wait at least 14 days before submitting a complaint due to the waiting for payment. As this is a new withdrawal request and you already successfully went through verification, I will extend the timer for 14 days, which you will have for providing us with an update in case there is any progress with your issue.

We are looking forward to hearing from you soon. I sincerely hope your issue will be moved forward shortly.

Dear Eli1234,

Have you received your payment? Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Haven't received anything yet, this casino is the worst casino there has ever been, people who read my message please do not register at this casino

Ne bis heute noch nichts erhalten ,dieser casino ist der schlimmste casino den es je gibt ,Leute wen ihr mein Meldung liest bitte nicht anmelden bei dieser casino

Hello all!

Elvan, as I can see from our logs, your first withdrawal request was canceled because you haven't entered any of your personal details upon registration, nor afterwards and without those details, withdrawal cannot be processed. So our colleague updated all your information (name, address etc.) based on the documents that you provided us with. Then you repeated your withdrawal request.

As for your current withdrawal request, we have just approved it. Keep in mind that your withdrawal would've been processed much earlier if all the details were in order when you made a request for the first time. This delay was caused due to huge volume of withdrawals that we have to process and, with repeating the request, your withdrawal went to the end of the line again.

As mentioned, it is approved now so you can expect your funds to arrive in no time.

Greetings to all, stay safe!

Vaya

VIP manager

24 casino

Greetings all,

Thank you, Vaya, for providing the information.

Dear Eli1234,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Oh, this dirty casino has credited the money to my player account again, I asked in the live chat why they canceled my payout, the joke is even better, because I gave the iban wrong 😂😂 I know for sure that I entered the iban 3 times I checked, I gambled away the money, I was even at 650 euros, didn't want to request a payout because they won't pay out anyway for some damn reason, I want to totally advise the players against this casino, this is a total rip-off Mafia

Ach dieser drecks Casino hat wieder das Geld auf mein spielerkonto gutgeschrieben,habe gefragt beim Live Chat weshalb sie mein auszahlung storniert haben ,das Witz kommt noch besser ,weil ich den iban falsch angegeben habe 😂😂ich weiß ganz genau das ich den iban 3 mal nachgeprüft habe ,ich habe das Geld verspielt ,ich war sogar bei 650 Euro ,wollte kein auszahlen beantragen da sowieso aus irgendeinem drecks Grund nicht auszahlen werden ,ich will die Spieler von dieser casino total abraten ,das hier ist totale abzocker Mafia

Thank you very much, Eli1234, for your reply and information. I understand your frustration and I am truly sorry about your situation.

Since you have played your balance down to zero, I am afraid there is nothing more we can do. Unfortunately, in this case, we are forced to reject this complaint due to the loss of the disputed funds.

Although I hope you will not come across a problem like this again, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Vaya and 24CasinoBet, for your reply and cooperation.

Best regards,

Branislav, Casino.Guru