24Bettle Casino - Hráč se snaží dokončit ověření účtu.

Casino rejects to verify address because my bank is NOT printing address to bank statement. Address in envelope photographed but NO... Still thing inside envelope can be someone else... 😀

"KYC" problem... Is there 5 or 6 KYC "styles" because this is second casino where security reasons (no address in trash can) fails KYC?

Yes... casino still without my deposits. Transferring and receiving money via phone depends where customer lives... Never heard link on those.... 😀

Dear timpezon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a bank statement with a shown address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes. The reason is that the bank does not print the home address on the account statement. It is possible to take a screenshot of the local register office page but it is not an address in the bank in their opinion. Plus, it's a screenshot. The screenshot does not work but must be paper. The address of the envelope is the address that is in the bank's information. At that address I got the letter in my hand but it doesn’t prove anything!

Last time, the bank verified the handwritten address as correct but when it was not on the printout it was then rejected.

At the same time, I create successful kyc casino accounts with the documents now in use.

Kyllä. Syy on se ettei pankki tulosta kotiosoitetta tiliotteelle. Kuvakaappaus maistraatin sivulta on mahdollista tehdä mutta se ei ole pankissa oleva osoite heidän mielestään. Lisäksi se on kuvakaappaus. Kuvakaappaus ei käy vaan pitää olla paperi. Kirjekuoren osoite on se osoite joka on pankin tiedoissa. Sillä osoitteella sain kirjeen käteeni mutta se ei todista mitään!

Viimeksi pankki todisti oikeaksi käsin kirjoitetun osoitteen mutta kun se ei ollut tulosteessa niin hylätty.

Samaan aikaan teen onnistuneita kyc kasinotilejä nyt käytössä olevilla dokumenteilla.

Thank you very much, timpezon, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

My bank has ordered a separate account statement that also shows the name. I look forward to it and deliver it to the casino. Then let's see what happens. However, it needs to be made easier because you shouldn’t always just need more and more to identify.

One of my complaints was rejected even though the other casino required two IDs. This does not allow everyone to have to order a passport.

Pankkini on tilannut erikseen sellaisen tiliotteen jossa näkyy nimikin. Odotan sitä ja toimitan sen kasinolle. Sitten nähdään mitä tapahtuu. Asia pitää kuitenkin saada helpommaksi koska tunnistautumiseen ei pitäisi tarvita aina vain lisää ja lisää.

Yksi valituksistani hylättiin vaikka muu kasino vaati kaksi henkilöllisyystodistusta. Näin ei voida sallia että jokaisen on tilattava vielä passikin.

I would like to ask 24Bettle Casino to join us and help us resolve the player's issue.

Dear Timpezon,

Thank you for your time to write your review.

We are sorry to hear you have bad experience with your KYC process in our casino as this is not the experience we would like you to have.

Please note that unfortunate we can only accept bank statements with full personal details from player (full name, home address) and if you request your bank to provide you with that kind of document they should as it's their standard service since we have already received this type of document from other players that have accounts in the same bank. 

Additionally we also would need written confirmation of your phone number which you can send us together with your new bank statement. 

Since we are fully licensed casino we are obligated to request our players with documents and we need to follow some strict rules and regulations.

Please be assured that once you will provide us with requested document that we will finish your KYC process as soon as possible.

Kind regards,

24Bettle complaints team 

I already told you that I will deliver the document when it comes. You have to order one separately because I don't have a paid paper statement at home anyway. That is, I also testify that the statement inside the letter has reached the same address as the letter already sounds funny.

Kerroin jo että toimitan asiakirjan kun se tulee. Sellainen joudutaan erikseen tilaamaan koska minulle ei tule maksullista paperista tiliotetta muutenkaan kotiin. Eli se että todistan myös kirjeen sisällä olevan tiliotteen tulleen samaan osoitteeseen kuin kirje kuulostaa jo hassulta.

Dear timpezon,

All I can recommend you for now is to fully cooperate with the casino and send them all required documentation.

I'm still waiting for the document in the mail.

Odotan asiakirjaa postista vielä.

Dear timpezon,

Do you have any time frame of when should the documents arrive so you can send it to the casino?

Is not. Easter prolongs.

Ei ole. Pääsiäinen pitkittää.

I will now extend the timer by another 7 days. Please let us know if there will be any update or if you receive the required documents.

I received the bank statements but they have the address of my legal guardian. Nor can the bank change it. If a screenshot of the Registry office were to go then I would have an active game account already. The second casino has now processed a withdrawal and did not need to show the address of the bank account holder. An account number is enough. It is the same even if you change and guarantees that the account does not belong to another person.

Sain tiliotteet mutta niissä on edunvalvojani (legal guardian) osoite. Pankkikaan ei voi sitä muuttaa. Jos kuvakaappaus maistraatista (registry office) kävisi niin minulla olisi aktiivinen pelitili jo. Toisella kasinolla on nyt käsitelty kotiutus ja sinne ei tarvinnut osoittaa pankkitilin haltijan osoitetta. Tilinumero riittää. Se on sama vaikka muuttaisi ja takaa sen ettei tili kuulu muulle henkilölle.

Dear timpezon,

Please forward it to the casino.

I would also like to ask 24Bettle Casino if they could check it with priority and let us know if the statement will be satisfying.

"Hope you are doing well!

We are happy to inform you that your documents verification process is now complete!

This means that we can handle any open payout request you may have, and your payouts will be handled way faster in the future.

We hope you experienced it not as too much of a hassle.

Have a great day and the very best of luck on your future gameplay!

Sincerely,"

Kasinotilini on nyt siis vahvistettu.... Kiitoksia! Huomenna siis heti testipelit...

The The

Here’s today’s gaming (two casinos). Thus, each 40 round round PAYS 36-37 bets. Therefore, it was a bit impossible to repatriate when the game takes what it is supposed to return .. One win a day by chance in the right place is no entertainment. But since Play'n GO can even be fooled by eCOGRAN's decision, nothing can be done about it.

That's not the cause of 24Betty. Annoying but when I too from Play'n GO complained for three years to the tube then "Pardee Consulta" hasn't responded ANYTHING in four months (!!!!)

So Casino Guru is waiting for me to announce the answer. Therefore, the matter lapsed because I also referred the matter to a party who should (!!) take care of these. But I haven’t seen such an entity in my ten-year career as a player.

The license is really justified.

The customer has legal rights and they do not change with delays.

Tässä tämän päivän pelailua (kaksi kasinoa). Jokainen 40 kierroksen erä MAKSAA siis 36-37 panostusta. Siksi oli vähän mahdotonta kotiuttaa kun peli vie sen minkä sen oletetaan palauttavan.. Yksi voitto päivässä sattumalla oikeaan kohtaan ei ole viihdettä. Mutta koska Play'n GO saa jopa huijata eCOGRAN päätöksellä niin asialle ei voi mitään.

Se ei ole 24Bettlen syy. Harmittaa vaan kun minäkin Play'n GO:sta valittanut kolme vuotta putkeen niin "Pardee Consulta" ei ole vastannut YHTÄÄN MITÄÄN neljässä kuukaudessa (!!!!)

Casino Guru odottaa siis että minä ilmoitan vastauksen saamisesta. Näin ollen asia siis raukesi siksi kun annoin asian myös taholle jonka pitäisi (!!) hoitaa nämä. Mutta sellaista tahoa en ole vielä kymmenvuotisen pelaajauran aikana nähnyt.

Lisenssi on todella perusteltu.

Asiakkaalla on laillisia oikeuksia eikä ne viivästyksillä muutu.

Dear Customer,

We have checked your account and we are pleased to say that your account is now verified. We do understand that this may have been a bit of a hassle however we have no other choice but to request all necessary documents from our players in order to verify their accounts. 

Regarding your concerns on fairness of play, w can assure you that no game has been manipulated from our end and that all are based on pure luck. We are legally obliged to provide equal opportunity for win for each player, either they play for fun or for real money, and that is why the outcome of the games is generated by a Random Number Generator (RNG). Whether it's a roll of a dice, a hand of cards, or a spin of the wheel, in each event, an RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running millions of rounds and examining results. 

Kind regards,

24Bettle Complaints Team

24 Bettle is not knowing all in these games.. Check this video..

https://youtu.be/mkPDCUzgnkw

Not predefined anything.. There you can see last reply too.. Because I have told Casino Guru also what is Play'n GO...

"Random 1"

"Random 2"

ONE out of 20 was over bet... But balance now zero... That pace is not enough...

That feeling when casinos tell "these are certified and checked games, player can not predict next round"...

That is true... Player writes activity in game before first round... Player can change to Sweet Alchemy without changing anything of those four rules..

For example place 2 has ONLY ONE place to another book... that is 24... No matter if you start playing now and continuously do it to December...

Remember... place 2 has 24 possibilities to another book... but predefined program (this RNG) denies luck affecting game...

Dear timpezon,

As this complaint was originaly subbmited in the matter of verification in the casino, I would like to ask you to subbmint a new complaint in case of any other issue regarding this or other casino as it may cause chaos mixing more problems together and future readers of the complaint may find it confusing. As the case of verification, it seems this problem has been resolved. Is there anything else we can help you with in this matter?

24bettle - the thing is ready. The repatriation should now be successful.

24bettle - asia on valmis. Kotiutuksen pitäisi nyt onnistua.

Dear timpezon,

Could you please explain your last post?

Account verified. For my part, this matter has been dealt with.

Tili on vahvistettu. Tämä asia on minun osaltani käsitelty loppuun.

For info... that complaint page does not exist in Askgamblers...

Lies, lies, lies, lies... THAT is players life in complaint world...

24Bettle solved this case what I think is rejected when player has legal guardian. 🙂

My luck it is not affecting. 🙂

Dear timpezon,

To be sure in the result of the complaint I would like to ask you if you have received your money and if we can close the complaint as resolved?

I did not win in last deposit. 24Bettle confirmed that withdrawing is possible now because account is verified.

Average time between deposits is 7 minutes when trying to play 0,20€ bet... Second deposit 14... big win.... 11... big win...8.... big win...

Based in given RTP average withdraw time is once per 6 years... You pay your 100€ winnings about 600€...

This is play'n GO...

ALL rounds where books is added was inside pre-set formula given to casinos 2019... One casino is investigating now why... But I think we continue this "straight in, made games" at 2025 because eCOGRA is not interested what player say in players complaint...

Illegal... yes... But no can do.

How I predict future?? That feeling when 20 rounds not returnet one round...

How gambling problems born.... If numbers show "almost all back" and reality shows that NOTHING back...

It is very right to think that in same day faces numbers from 1-95 when number is choosed 10x10 grid...

But... Play'n GO has its own randoms...

24bettle gives loyalty money and if it is 3€ so usually there is more than 31 rounds 0,10€ bet... (winnings 0,10€/4 € set)

17%.. Because books are added using fixed positions, we missed 3 positions under sword row, 3 positions top of swords and both ends and some of those affects many combinations....

What a "luck".... Thanks for valuables... Two minutes when playing normal speed (no flash-symbol)

...and six minutes 9€...

Some casinos think this is "gambling problem"... Player does not understand why winning takes months............

Free spins winnings in one casino...

One win and 62800 losses... 😀

Result... winnings played twice... and RTP of course is calculated that "0,10€>>15€" because it passes verification of rtp...

Dear timpezon,

As we haven't receive a clear answer from you if the issue is resolved, but assuming from your previous message we consider the case as closed. Please note that the RTG is not affected by casino but the game providers, which we are not dealing with. Please do not hesitate to contact us if you will have any casino related issue.

Best regards,

Nick

Casino.guru