24betting Casino - Hráč neobdržel svůj bonus.

they are not credited my bonus money

Dear salmansurat62, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options: 

1) deposit problems 

2) withdrawal problems 

3) bet problems  

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to veronika.l@casino.guru and specify the ticket number.  

Thank you in advance for your reply. 

Best regards, 

Veronika 

I have done multiple times they have same answers that please wait till 48 hours now more than 1 weeks

Thank you for your response. If you have contacted the casino this time as well and received any kind of reply, please forward it to veronika.l@casino.guru and specify the ticket number. 

hello

this person is a major bonus abuser

in the past he has created multiple duplicate accounts to cheat our bonus system

and we have already closed his main duplicate account used for this purpose some time ago in December 2022, which is email ID:

s*******@gmail.com

this means he is already a closed player and is not welcome back to our site

the fact that he has come back and opened new duplicate accounts is not relevant, as his is already a blocked player and is not due any bonuses from us.

kind regards

What are you talking about, this is my very old account I don't know about any other account

Dear 24betting Casino representative, thank you for getting in touch. Could you please forward the evidence of the player's multiple accounts to veronika.l@casino.guru? Alternatively, you may post it here. Thank you very much.

Yes please ask them for proof

hi

our email server is down at the moment.

we arent posting these details publicly for now

you can take our word for it please.

regards

There's no proof

They just don't want to give bonus. Please check my betting history I'm playing for last 2 years

I'm sorry but we cannot reject a player's complaint without valid evidence that he breached the casino's Terms and Conditions. I can wait until your email server is up and running again. Moreover, if you decided to post the evidence here, it would not be public. We are able to set the posts in complaint threads as private -- that way, only the Casino Guru admins, the 24betting Casino representative, and the player himself can see them. Thank you for your understanding.

our emails servers are down right now

of course we have proof.

How can you say that I'm playing with this account for very long time with big money

Dear 24betting Casino representative, thank you very much for the screenshots. We appreciate your cooperation.

Dear salmansurat62, the casino provided us with sufficient evidence that you maintained duplicate accounts in the casino. We also found another complaint that was dealing with multiple accounts opened by the user with the email address shown in the screenshots.

Unfortunately, due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Yes so what does it mean,my freind used my bank account

Because he has no bank account