24betting Casino - Hráč neobdržel bonus za doporučení.

My freind has already played more than 200000 inr but I didn get my 2000

Dear salmanudhna62,

Thank you very much for contacting us. I'm very sorry to hear about your problem.

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly yet, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient.

If you’ve already done so and received any kind of reply from the casino, please forward it to petronela.k@casino.guru and specify the ticket number.

Looking forward to hearing from you.

Best regards,

Petronela

This is about bonus money, I shared with my freind and he had already played 200000 inr but I didn't get 2%

I understood your problem. Have you contacted the casino as described in my previous reply, please?

yes i have contacted but they said custoumer supports not have access for this information and not answering properly.

If you’ve already contacted the casino and received any kind of reply, please forward it to petronela.k@casino.guru and specify the ticket number. Thank you very much in advance.

There's no ticket number, they are just keep saying same things that we don't have access

dear casino guru

this player is a major bonus cheat.

he is not legitimate.

he has registered dozens of duplicate accounts and then referred himself dozens of times to receive our referral bonus and exploit our bonus system.

this is seriously against the rules

let him deny this here if we wants.

we have permanently closed his account now for bonus abuse

kind regards

My freinds had made accounts and they have played thousands of Indian rupees then you gave me 2000 bonus so Don't lie first they had played 200000 inr then you provided bonus not free you gave me understand lier

sir

we see that you have received over 90 referral bonuses

and we see that they are all given to duplicate accounts that you have created your self

we are not continuing this conversation here any further.

kind regards

All accounts had played more than 200000 inr

Dear salmanudhna62,

Could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours or using your email address?

Yes many times I helped them to open account from my phone so what is wrong with that,because all payers had more than 200000 and lost money ,so how can be its called fraud?tell me

Unfortunately, we have to reject your complaint as it is impossible to determine whether you created multiple accounts on one device or if multiple individuals were involved. My only advice would be to prevent any further account creation on your phone to avoid such confusion in the future.

I apologize for not being able to provide more assistance in resolving this case. Please feel free to reach out to us if you encounter any problems with other casinos in the future. However, due to the reasons mentioned above, I must reject this complaint. Thank you for your understanding.