20Bet Casino - Výběr hráče je opožděný.

After joining 20bet, I started playing a small money game.

There was no problem with the deposit and withdrawal.

Initially, only EWallet was authenticated.

Since then, I have been using it satisfactorily without any problems.

However, when he was about to withdraw 36,000 P, he suddenly said this.

The withdrawal was canceled and additional documents were requested.

Of course I can understand. So I prepared additional documents.

List of certified by me

1. Passport

2. WORK ID (9G) (My address can be found on the back) (Government-approved ID)

3. E-Wallet

4. Address certificate

1, 2, 3 all approved

Number 4 was the problem for me.

I sent a document announcing the electricity and water bills.The document has the correct address, name, and date.

But they're rejecting the address certificate and canceling all withdrawals.

Currently, withdrawals are continuously rejected, and withdrawals are delayed without justifiable reasons.

Unfortunately, it was not difficult for me to find victims of these cases. Many people were already suffering from the above damage.

Dear Scam20bet,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, I read your comment. But the problem I'm experiencing is that they continue to reject my documents even though I attached them normal documents. Passport, EWALLET, WORKING ID, certified, but sent utility documents to check their requested electricity and water bills, but they are rejecting the documents. I don't know why, and I repeat the same thing over and over again. I updated the document as an attached file, and you can check it. The name, address, and date are available there and are less than 3 months old. Nevertheless, the reason for the rejection of 20bet is that the name, address, and date are confirmed and the document should be sent less than 3 months. The same thing is being said at the customer center.

ragards,

If you check the chat details, they just cancel all withdrawals, telling you to apply for withdrawal, and they cancel the certificate.

Thank you for your reply, Scam20bet. Do I understand correctly that the casino has not explained what exactly is wrong with your document? Have you tried providing some alternative documents to verify your address?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Dear Scam20bet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.