20Bet Casino - Výběr hráče byl zpožděn.

Hi,

I have been trying to withdraw my money in 20bet casino account but it keeps on getting cancelled. I have provided all the documents they asked and were approved but when I made withdrawal request, they keep on cancelling it. I had emailed them many times about the problem but it seems they dont want to me to get the money out of my account. I need your help please. I just want to get my money back. Thank you so much

Dear Riverstone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

Is this the disputed withdrawal?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Riverstone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.