20Bet Casino - Hráč se snaží ověřit svůj účet.

Good morning, I made a deposit with my virtual Bankia card and they ask me to verify it through an image but I don't have a physical card, only a virtual one and my name doesn't appear on the card. They ask me for an image of the card with my information and my name but when nothing comes out I cannot send them that document. I have sent you all kinds of information through the Bankia app, the contract data that comes out with the card number and the account number and they do not accept it. I have asked the bank for a certificate in which my card number and my name appear, but it is not possible, it only appears in the details of the contract, which I have already sent and they have not accepted it. I don't know what else I can do do.

Muy buenas, hice un depósito con mi tarjeta virtual de Bankia y me piden verificarla a través de una imagen pero no tengo tarjeta física solo virtual y no salen mis nombre en la tarjeta. Me piden imagen de la tarjeta con mis datos y mi nombre pero al no salir nada no puedo enviarle es ese documento. Le he enviado todo tipo de información a través de la app de Bankia los datos de contrato que salen número de la tarjeta y el número de cuenta y no me lo aceptan. He pedido al banco un certificado en el que salga mi número de tarjeta y mi nombre pero no es posible solo sale en los datos de la del contrato, que ya se los he enviado y no me lo han aceptado.b no sé que más puedo hacer.

Hello Minguito2023,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

They have already solved it for me after 6 months. I don't know if you had something to do with it... Thank you very much. Finally validated documents

Ya me lo han resuelto después de 6 meses. No sé si habéis tenido algo que ver... Muchas gracias. Por fin documentos validados

Thank you Minguito2023 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick