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I made the deposits with the BBVA digital card and in the application my name does not appear on that card, only on the physical one and they forcefully ask me to show my name, I already contacted the bank and they tell me that it is a digital card, therefore no my name appears now they won't let me make withdrawals I already sent them the account statement where the deposits made appear

Hize los depósitos con la tarjeta digital BBVA y en la aplicación no aparece mi nombre en esa tarjeta solo en la física y me piden forzosamente que aparezca mi nombr,ya me comunique con el banco y me dicen que es una tarjeta digital por lo tanto no aparece mi nombre ahora no me dejan hacer retiros ya les envié el estado de cuenta donde aparecen los depósitos realizados

Hello Saul0413,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you provided any other documents to verify your identity? Or is the casino only asking for this one?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Saul0413,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.