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I submitted a withdrawal request on June 13, but it indicated that document verification was needed, and the funds were canceled. I contacted support for advice, and then submitted my identification to security@1xslot.com. However, there was no response afterward, so I reached out to live support again. They told me to wait as the account verification was still in process, so I waited, but the account verification was never completed.

6月13日に出金申請したのですが書類確認が必要と表示され資金はキャンセルされサポートに問い合わせて助言をもらい、その後security@1xslot.comに身分証明を提出したのですがその後反応がなかったので再度ライブサポートに問い合わせたのですがアカウント確認中なのでお待ちくださいと回答されたので私は待ってたのですがそのアカウント確認が終わることはなかった。

Dear ray505,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process, but it shouldn't take this long.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

- Could you please tell me what documents you have already submitted and when exactly you last sent them?

→ Front and back of driver's license, June 16, 2024, 20:15 (Japan time)

-Have you submitted all the required documents in the correct format?

→After submitting the documents I provided in response to the first question, the document was still in the process of being verified even after some time had passed, so I thought that perhaps some necessary documents were missing or that the format was incorrect, so I contacted live support, but they replied that they were verifying my account and asked me to wait, so I decided that there was no problem for the time being, but I have not been able to contact them since.

・すでに提出した書類と、最後に送った正確な時期を教えていただけますか?

→運転免許証表裏、2024年6月16日20時15分(日本時間)

・必要な書類はすべて正しい形式で提出しましたか?

→1つ目の質問で答えた書類を出した後、時間が経過しても確認中のままだったので必要な書類が不足しているか形式が正しくないかと私は考え、ライブサポートに問い合わせたがアカウント確認中なのでお待ちくださいと回答されたのでとりあえずは問題ないと私は判断したがその後連絡がとれていない