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On March 2, by mistake, I made 2 deposits of 150 each to the same transfer link and only 1 was credited, I made several reports and the answer is the same as my deposit of 150 was credited and I told them to make 2 one at 8 :02 am and the other. At 8:32 a.m. presenting the receipts, including the transactions endorsed by the Bank of Mexico, each with a different folio, also an account statement where the two deposits were made, and they cannot help me because they indicate that the link deposit was made and the other deposit does not apply because the link only serves for a transfer

El día 2 de marzo por error realice 2 depositos de 150 cada uno a un mismo enlace de tranferencia y solo se acreditó 1 realize varios reportes y la respuesta es la misma que se acreditó mi depósito de 150 y les espkique que realize 2 uno las 8:02 am y el otro. A las 8:32 am presentando los comprobantes incluso las transacciones avaladas por el banco de México distinto folio cada una también estado de cuenta donde se realizaron los dos depósitos y no pueden ayudarme porque ellos les marca que se realizo el depósito del link y el otro depósito no aplica porque el link solo sirve para una transferencia

Dear Fernando,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Fernando,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.