1xBet Casino - Hráč se snaží ověřit svůj účet.

I'd been played at that site for almost 2 years and I was ome step away from highest membership in 1xbet. I opened new account and deposited 500000 MMK for my girlfriend who want to play there. I logged in my account and trying to play slots game and beong refused by game. So I complained to customer services and they said to email security team. They asked me to send Identity card and I sent them back. They keep asking me for more clear photos and so on. I already sent even my passport's photo. Still asking for photos and I pissed off. At end I don't want to sent photos or play either so I asked to withdraw my money and they said they will neglect my mail untill I gave what they asked.

That's not about money but kind of insulting and stealing money. I have all mails to show.

Hello thebadguysproduction,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus and with casino games or bets? When was the last time you spoke to the casino and what was it about?

Why did you create an account for your girlfriend, couldn't she do it on her own?

Looking forward to your answer.

Regards,

Nick

Dear thebadguysproduction,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.