1win Casino - Hráč se domnívá, že jeho výběr je opožděn.

I have a serious problem with 1 win, I registered a little less than 1 month ago, I made several bets, I lost a lot more in the end, I made some bets and won an amount where my balance was 6,088.00, whenever I requested a withdrawal it arrived a confirmation code in my e-mail where I put this code on the platform and the amount was credited to my account....after earning that amount I went to request the withdrawal and I no longer received the code, I contacted the platform and they said they were having technical problems with sending the code to Hotmail, which is my case, they asked for some data to change the email address, I sent everything correctly, including the last deposit made at the house through proof of payment, now they claim that the voucher is incorrect but it is not, I talked to a lawyer and I will file a writ of mandamus. , it is not a reliable platform, be careful, I just wanted to solve it and withdraw what I gained more since they do not solve it I will go to court tomorrow.

Estou com um sério problema na 1 win , fiz meu cadastro há pouco menos de 1 mês, fiz várias apostas , perdir bastante mais no final fiz umas apostas e ganhei um montante onde meu saldo ficou em 6.088,00 , sempre que solicitava um saque chegava um código de confirmação no meu e-mail onde eu colocava na plataforma esse código e o valor era creditado em minha conta....depois do ganho desse valor fui solicitar o saque e não recebi mais o código, entrei em contato com a plataforma e falaram que estavam com problemas técnicos com envio de código para o Hotmail que é o meu caso , solicitaram alguns dados para que efetuasse a troca do e-mail enviei tudo certinho inclusive o último depósito feito na casa por meio de comprovante, agora eles alegam que o comprovante está incorreto mais não está , conversei com um advogado e entrarei com um mandato de segurança para quem não sabe a plataforma irá pagar multa diária por cada dia que meu dinheiro está preso , eles não querem me deixar sacar porque ganhei um valor bom , não é uma plataforma confiável, cuidado , só queria resolver e sacar o que ganhei mais já que eles não resolvem irei entrar na justiça amanhã mesmo.

Dear Luizvp09,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Luizvp09,

Have you received your withdrawal from the casino yet?

Dear Luizvp09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.