1win Casino - Hráč by rád změnil své registrované údaje.

While creating my 1win account I was obliged to use just any email address because my real Gmail account has already been used to create a different one so I used this address.. jus****moses@chi****ses.com which is not in a correct format... Now that I want to withdraw my funds in the account,since there is no Gmail account with that name no email confirmation code was sent to me so I would like to change that Gmail address and use a new one so that I can make my withdraw.

Dear Justice10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your winnings were accumulated with or without an active bonus? Please understand that while registering any casino account it is necessary to provide correct data as if you don't you might face serious issues later. I can't promise that you will be able to change your email address as one of the basic rules is to submit correct and genuine data when opening an account.

Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much.. My winnings were accumulated without an active bonus and it was while trying to withdraw the money that I realized that they were going to send a code to the Gmail address used in creating the casino account meanwhile the Gmail address does not have an account so I didn't receive any confirmation code that's the problem but I also thought they were going to send the code on the phone number associated with the account but that didn't happen either so please I need help I really need to withdraw my funds..

Thank you very much.. My winnings were accumulated without an active bonus and it was while trying to withdraw the money that I realized that they were going to send a code to the Gmail address used in creating the casino account meanwhile the Gmail address does not have an account so I didn't receive any confirmation code that's the problem but I also thought they were going to send the code on the phone number associated with the account but that didn't happen either so please I need help I really need to withdraw my funds..

Could you please explain what you meant by your first sentence? Was your Gmail address used in this casino previously?

While creating my 1win account I was obliged to use just any email address because my real Gmail account has already been used to create a different one 

I see. Thank you for the clarification. I'm sure you understand that only one account is allowed per player in the majority of casinos. See below the general terms and conditions of 1win Casino (here):

10.6. Each Client may open only one account on the Internet site. Other accounts opened by the Client shall be considered as backup accounts. We have the right to close such accounts and: 10.6.1. to acknowledge as invalid all operations conducted using a backup account;

If you registered more than one account, I'm afraid we won't be able to help you to resolve your problem. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Justice10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize for not being able to provide more assistance in resolving this case. Please feel free to reach out to us if you encounter any problems with other casinos in the future. However, due to the reasons mentioned above, I must reject this complaint. Thank you for your understanding.