1Bet Casino - Hráč si stěžuje, že nic nevyhrál.

I deposited a lot of money. Never won anything. Constant error message no connection to the server. If you got games for 2 euros, you won't win more than 50 euros, I've never seen anything like that. I will return the deposit.

Ich habe viel Geld eingezahlt. Nie etwas gewonnen. Andauernd Fehlermeldung keinr Verbindung zum Server. Wenn man Spiele bekommen hat auf 2 Euro höchstens 50 Euro Gewinn so etwas habe ich noch nie gesehen. Ich werde die Einzahlung retournieren.

Dear Ugur,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Ugur,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Good day,

I asked the casinos to send me my details and gave them until tomorrow. I know what RTP is. Have a look at 1bet.com to see if there is anything about RTP somewhere. I have found nothing. There are also numerous complaints and bad reviews about this site, which I unfortunately only read afterwards.

Guten Tag,

ich habe die Casinos aufgefordert, mir meine Daten zu schicken und habe ihnen bis morgen Zeit gegeben. Ich weiss, was RTP ist. Schauen Sie doch mal bei 1bet.com nach, ob irgendwo etwas von RTP steht. Ich habe nichts gefunden. Zudem gibt es zahlreiche Beschwerden und schlechte Bewertungen gegenüber dieser Seite, was ich leider erst im Nachhinein gelesen habe.

Thank you for your reply, Ugur. If you come across any evidence supporting your claims, please forward it to kristina.s@casino.guru. Thank you in advance.

Dear Ugur,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, here is a link about the complaints about the mentioned site https://trustpilot.com/review/www.1bet.com I also have a file about my deposits.

Guten Tag, hier ist ein Link über die Beschwerden über die erwähnte Seite https://de.trustpilot.com/review/www.1bet.com Ich habe zudem eine Datei über meine Einzahlungen.

I am sorry, but anyone can write anything on Trustpilot, however, it doesn't prove that this casino has rigged games. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.