1Bet Casino - Hráč se domnívá, že jeho výběr je opožděn.

Hello Casinoguru-it Team,

I'm having an issue with 1bet.co.

I won money through sports betting and the casino. The deposit went smoothly,

everything worked well, but the withdrawal is not going through. I can't reach them via live chat or email; there’s no response. Can you please help me with this?

PS: Because it often didn’t work, I canceled it. That’s why the withdrawal shows 01.07.2024 because I wanted to try again but it just doesn't work.

Best regards,

Cavdar Halil

Hallo casinoguru-it team,

habe ein problem bei 1bet.co

hab durch sportwetten und casino geld gewonnen. einzahlung ging einwandfrei

alles hat funktioniert nur auszahlung geht nicht kann die dort durch live-chat oder auch durch email nicht erreichen keine antwort. Können sie mir da bitte weiter helfen?

ps: weils öfter nicht ging hab ich das stoniert deswegen steht bei der auszahlung 01.07.2024 weil ichs nochmal probieren wollte aber es geht einfach nicht.

Mit freundlichen Grüßen

Cavdar Halil

Dear Finito43,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

even if it is difficult for me...

then I'll wait and trust in her

casinoguru-it team.

Kind regards

cavdar h****

auch wenn s mir schwer fällt…

dann warte ich mal und vertraue auf sie

casinoguru-it team.

mfg

cavdar h****

It was paid out. Thanks again. The case was solved. Everything was sorted out.👍👍

Es wurde Ausgezahlt Danke nochmal Fall wurde gelöst. Hat sich alles erledigt.👍👍

Dear Finito43,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru