12Bet Casino - Hráč by rád uzavřel svůj účet.

I want to delete account

Quero excluir conta

Dear Brunoaurelio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"5.12 You may request that Your Account be closed at any time. We will act on an email from a Player’s registered email address."

Therefore, I would recommend that you contact the casino directly with this request.

Please, let me know if this information was helpful. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Brunoaurelio,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.