123 Vegas Casino - Hráč se snaží vybrat své výhry.

I've had a withdrawal pending for 2 months now. I've been verified by kyc and now they've just kept saying it's under final review. There is nothing left for them to review it's clearly them just delaying the payout. I'm starting to doubt if they will ever pay.

Dear foss987,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Do I understand your documents were all verified? Did the casino specify what they are checking?

Looking forward to hearing from you.

Best regards,

Tomas

Hi, I submitted a withdrawal request on April 6, I gave them all the documents kyc requested and was cleared by them. Since then I've checked back with them several times over the last two months, and they just keep saying it's under there final review stage but they give no specific time frame as to when I'll get the funds. In there policy it says may take up to 3 weeks and I'm well past that. It's a Bitcoin transaction so really it should be able to be done pretty quickly. I'm convinced they are just keep saying it's "under final review and to be patient" as a delay tactic in the hopes I give up trying so they don't have to pay out. It's only 60$ Bitcoin request, if they can't pay that in a timely manner that's pretty bad. All my info has already been cleared months ago, there is absolutely nothing left for them to verify.

Thanks for trying to help Thomas and I hope we can get this resolved. Have a good day

Thank you very much, foss987, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, foss987!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

They did payout my 60 Bitcoin withdrawal request. Better late than never so I can't complain. Thanks for your help, I don't know if I could have got it done without you.