10Cric Casino - Hráč při registraci zadal nesprávné osobní údaje.

I created the account on 7th June, after that when I applied the withdrawal, verification was asked.When I checked the profile, it was found that the date of birth was wrong I spoke to customer care chat I was told to give selfie with pan card.

I lost my pan card, give it chat i told customer care i have lost my pan card i applied for new pan card again.When my PAN card came, I gave a selfie, then the said account got blocked, I got upset.please make me withdraw.

Dear sita1215g,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru. Were your winnings accumulated with or without an active bonus, please?

Thank you in advance for your reply.

Best regards,

Petronela

I did not intentionally give wrong data, I do not know how it went wrong, I talked to custom care to change. I didn't get any bonus at the time of account creation

Thank you, sita1215g, for the email. Could you please advise how did you learn about the mistake in your date of birth? Did you realize it or you were advised about it by the casino when trying to complete the KYC verification?

When I checked my profile, I came to know that my date of birth is wrong and I also emailed to customer care.ID with selfie was asked in reply to email my ID was lost i applied for new ID my account was blocked till i gave ID 😟

Have you provided your picture ID already, or are you still waiting for a new one, please?

I gave aadhar card first, it was not accepted when my pan card came, 10cric blocked the account

Have you provided the requested selfie, please?

Dear sita1215g,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.