10bet Japan Casino - Hráč má potíže s výběrem své výhry.

It's been 4 days since I requested the casino to withdraw money. It hasn't taken more than half a day to withdraw about 2,000 dollars so far, and I haven't been able to withdraw after that high amount of 10,000 dollars this time.

I don't use the bonus.

I started from April 2nd, and it's only been about a month, so I don't think it will take that long to check the past game history.

I also send KYC.

Even if I contact support, I will only be told to wait because it is being confirmed.

It's been the third day since I was told that I was starting the examination without being told what I was checking.

I can't help feeling uneasy.

What should i do?

Thank you.

カジノに出金依頼をして4日経ちました。今までに2000ドル程の出金に半日以上かかったこともなく、今回あの10000ドルの高額出金してから出金してもらえなくなりました。

ボーナスは利用してません。

始めたのは4/2からでまだ１ヶ月くらいしか経ってないので過去のゲーム履歴の確認にそこまで時間がかかるとはおもえません。

KYCも送ってます。

サポートに連絡しても確認中のためお待ちくださいしか言われません。

何の確認してるのか教えてもらえず、審査に着手してると言われてから3日目です。

不安で仕方ありません。

どうすればいいでしょうか？

よろしくお願いします。

Dear Mayu,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you’ve requested the withdrawal on 1st of May 2021?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Mayu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.