10bet Casino - Hráč žádá o pomoc.

Bugs occur and do not seek their fault.

In response to the claim that we are not using it, we repeat the claim that we used it because the IP address is the same, so it is the same device that we can not do it if we request disclosure of the MAC address (layer 2). It has not been proven to be a malicious beneficiary.

Request a full refund immediately.

Attachment: VIP charge (Chika LINE exchange)

バグが発生しその過失を求めない。

当方が使用していないとの主張に対して、IPアドレスが同一であるということから当方が使用したとの主張を繰り返すので、MACアドレス（レイヤー2）の開示要求をするとできないということは同一ディバイスであることが立証されておらず、悪意の受益者である。

即刻、全額の返金を求める。

添付資料：VIP担当（ちかLINEやりとり）

Dear mobi1114,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Did someone else use your casino account?

Thank you in advance for your reply.

Best regards,

Kristina

It seems that a third party has illegally logged in to our account and is playing a game by making a deposit from a bank account and stick pay.

We have already reported to the police that we lost our computer and wallet on September 12, last year, and since then there have been frequent fraudulent use of cards, and we have changed various things such as changing our card number and account information. However, this time, it has been illegally used by Kakekkorinrin (formerly 10BET).

However, 10BET does not admit unauthorized use, and it is claimed that we used it because it has the same IP address, but since we have lost our wallet and PC, our address can be known by the criminal. It is natural that the IP address will be the same on WI-FI when you come close to your home with information. Therefore, I am trying to solve it by using it by hiding the MAC address (layer 2) for 10BET and telling me the individual number of the PC. Therefore, we are asking for a refund, but we are not willing to accept it at all. If it is a domestic company, it will be sued, but since it is an extraterritoriality, there is no choice but to file a criminal complaint against the person in charge.

I don't know the personal name well, and I'm a person who communicates on the WEB, so I'm in trouble because I can't identify the individual.

当方のアカウントに第三者が不正ログインをして、銀行口座出金およびスティックペイより入金を行いゲームをしているようです。

既に警察にはパソコンと財布を昨年、9月12日に紛失した届出をだしており、その後カード関係も不正使用が多発しており、当方をカード番号やアカウント情報を変更したりと色々と変更しておりますが、今回はかけっこりんりん（旧10BET）にて不正使用がおこなわれております。

しかし、10BETは不正使用を認めず、IPアドレスが同一であるため、使用したのが当方であるとの主張でありますが、財布とPCを紛失しておりますので、当方住所は犯人は知り得る情報で自宅近くまでくるとWI-FIでIPアドレスは同一になるのは当然です。そこで10BETに対してMACアドレス（レイヤー2）・・・PCの個別番号を教えてくれというと隠して、当方が使用したことで解決を図ろうとしております。つきましては返金を求めておりますが全く応じる姿勢がありません。国内企業であれば訴えますが、治外法権であるため担当者を刑事告訴するしかありません。

個人名もよくわからない、WEB上でやりとりしている人なので個人の特定もできずに困っております。

Thank you for the clarification, mobi1114. I'm truly sorry, but we can't help you with unauthorized transactions and identity theft. This is a very serious case and it would be close to impossible to prove that this was the casino's mistake. Since the player is the only one responsible for their casino account, bank accounts, and personal belongings, we cannot ask the casino to be involved in this conversation. Please, change your casino account password and contact all your payment method providers to block your accounts. Unfortunately, we are not able to help further, your bank and police should be able to assist you.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Dear mobi1114,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

10BET does not accept any damages related to game bugs, and there are many cases where it is not possible to switch to RGB mode.

, I will not compensate for it.

Even if I send a capture, I do not accept it and I am crying and falling asleep.

It's a 10BET scam, as it's fairly unlikely that the communication environment is bad.

If there is a refund of the damage amount, I would like to cancel the account.

10BETはゲームのバグに関しての損金等も認めず、RGBモードやなってならない状況になることが多々あり

、それに対する損害賠償をすることをしません。

キャプチャーを送っても認めず、泣き寝入りです。

通信の環境が悪い可能性は相当程度低いので、10BETの詐欺行為です。

損害額の返金があれば、アカウント解約したいです。

I am sorry, but as I said it would be almost impossible to prove that this was the casino's mistake, therefore I don't see any valid reason for a refund or compensation. You are the only one who is responsible for your account and who has access to it. If you wish to close your account, please contact the casino's support, as I am not able to close it for you.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.