Zythbet Casino - Hráč žádá o pomoc.

I put money in this casino and started betting on a little game there, the problem is that I was winning and they weren't counting, they just took it out of my balance. Since when this happened I informed support and they said they would solve it, I contacted the problem since October last year and they gave me a waiting period and I waited, but when it arrived on the day it had not been solved. I asked a blogger who recommended this casino to help me and she helped me and went to talk to one of the supports (this was recent), they were super rude to her.

And just so you know, I tested the game on my boyfriend's cell phone too and I won so they took it out and counted it.

Coloquei dinheiro nesse cassino e comecei a apostar em um joguinho la, o problema é que eu estava ganhando e eles n tavam contabilizando so retirando do meu saldo. Desde quando isso ocorreu eu informei para o suportee eeles falaram que iriam resolver, contatei o problema desde outubro do ano passado e eles me davam um prazo de espera e eu esperava, porem quando chegava no dia n tinha sido resolvido. Pedi para uma blogueira que indicou este cassino pra me ajudar e ela me ajudou e foi falar com um dos suportes (isso foi recente), eles foram super grossos com ela.

E para vocês saberem eu testei o jogo no celular do meu namorado também e ganhei so tem que eles tiraram e n contabilizaram.

Dear bomfimaline73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do you have any video recordings or other evidence showing this issue?

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, bomfimaline73. I apologize, but we are not able to proceed with this complaint without strong supporting evidence.

Please, do not hesitate to let me know if I have overlooked something, or if there is anything else I could help you with, but I am afraid I will be forced to reject this complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t provided the required evidence. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime, but supporting evidence is necessary.