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I won 400 Euro.... I can't withdraw ???? How do I do

Ganhei 400 Euro.... não consigo retirar ???? Como faço

Dear wrtelecomunicacoe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? Do I understand correctly that you don't know how to request a withdrawal? Or you don't have any withdrawal methods available?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

As I understand the withdrawal method and Skrill can help me......

In this withdrawal method...my winnings were 400 RS....it would be unfair not to get the winnings...in order to give credit to the game

Pelo que entendi o método de retirada e pelo Skrill consegue me auxiliar......

Nesse método de retirada...o meu ganhos foram de 400 RS....seria injusto não obter os ganhos...para poder dar crédito ao jogo

Can I withdraw via bank deposit???? could you help me

Consigo retirar via depósito bancário???? Poderia me auxiliar

Thank you for your reply, wrtelecomunicacoe. I am sorry, but I am still not sure I understand what is going on. Did you request a withdrawal via Skrill, but you have not received the payment yet? Could you please get back to my first message and answer all questions?

Dear wrtelecomunicacoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.