Winnita Casino - Hráč čelí průběžnému zpoždění ověřování.

I am unable to withdraw my funds because my verification keeps getting rejected, even though I have completed it at least 15 times. The images I send are clear and sharp, but they are always refused. I ask for assistance and they don’t respond, I don’t know what to do.

Non riesco a prelevare i miei fondi poiché mi respingono sempre la verifica, nonostante l'abbia fatta minimo 15 volte. Le immagini che mando sono chiare e nitide ma le rifiutano sempre, chiedo assistenza e non mi rispondono non so cosa fare.

Dear barbaraduso25,

Thank you very much for submitting your complaint. I’m really sorry to hear about the issue you're facing with your account. I completely understand how frustrating verification can be, especially when you’re eagerly waiting to complete your transaction.

Please understand that the KYC process is a crucial part of ensuring that the money is sent to the rightful owner. Since casinos cannot physically verify each player in person, this process is the most effective way for gambling establishments to protect both players and themselves. It’s something that serious and licensed casinos take very seriously, and while it can take a few working days to complete, this is to ensure everything is verified properly.

• Could you please let me know which documents you’ve already provided and when you sent the most recent one?
• Additionally, did you make sure to submit all the required documents in the correct format and as soon as possible?
• Have any of your documents been approved by the casino yet?

I hope we can work together to resolve this issue quickly. Thank you so much for your cooperation and patience.

Best regards,

Veronika