WinMonaco Casino - Výběr hráče byl zpožděn.

I applied for this withdrawel and now no one answers my emails nothing live chat nothing have tried everyday to log in and cant I won that money fair and square

Dear Doreen,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Have you completed the account verification successfully in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello

I dont like complaining but in this occasion I had to 10,000.00 euros in my eyes allot of monies. I filled in my bacs/swift number as asked. Waited 72 to change mind but never if anymore paperwork was required no one asked me plus when I tried to get onto the site wouldn't let me

If u require anymore info contact me on my email address

Hello Doreen,

Could you please specify how many days ago was your withdrawal requested? 

It was roundabout 10 to 12 days ago I'm not making this all up if I could get back onto the site then then I could give you a better date but I cant get on so I am giving you an estimated 10 to 12 days

Checked my emails and it was 26th/27th december 2020

Thank you, Doreen, for your reply. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. The strange thing is that your account is not accessible.

Last two questions please before we'll contact the casino.

1. Have you accumulated your winnings with or without any active bonus?
2. Was your account fully verified in the past?

1. My own monies

2 they blocked my account the first time and said they were verifying I then went onto win more but I had already claimed for my withdrawel.now they blocking me again and no one is replying to me

Thank you very much, Doreen, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks for helping me i dont normally complain but as i said 10,000.00 euros is a lot of monies to just ignore

Hello Doreen,

I would like to ask you if you are sure that you choose the right Casino because Monaco Casino is only for Slovak players. Also if you have passed the identity verification (system doesn't allow you to play before verification)

Problem is i applied fir a withdrawel of 10,000.00 euros which i won fair and square filled out the form bank details etc. Now they are refusing to let me on the site sent them numerous emsils and nit one reply. Tried live chat but they were of no help i cant get onto site and no one replys to my emails

I choose winmonaco casino and i am beginning to think that all the infirmation i have been giving you getting passed wrong. I will tell you yet again.

Winmonaco casino. 10,000.00 euros won and looking for eithdrawel plus i cant get onto site to check my progress incase they need snymore infirmation. I told all this at start.

I hAVE A HUGE APOLOGY TO MAKE I THINK I GAVE YOU THE WRONG NAME OR YOU HAVE PICKED IT UP WRONG IT SHOULD BE WINMONACO CASINO I DO SPOLOGISE. THE COMPLSINT IS STILL THE SAME BUT ITS WINMONACO IM EVER SO SORRY.

Im sorry abour mixup in names the complaint is still same withdrawel nit paid out yet cant gey onto site to see if i can fibd out if they require more info even i cant get onto live chat either. Sent them numerous emsils but no answet.

WINMONACO CASINO

Sorry to bothrr you but just wanting to know progress update if any x

Dear Doreen,

we were working on adding Winmonaco Casino to our database and now we are trying to contact them. Please, be patient. If there will be something new, you will be notified.

Winmonaco Casino, can you please specify what is the problem with the player’s withdrawal?

Thanks for the update was very kind of you. Sorry for being impatient.

Sorry to bother you just wandering whats happening. If casino not replied does that mean ive lost my monies

We would like to ask the Winmonaco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you for your update very kind of you

Well i assume the casino hasnt replied its really weird as they keep sending me bonuses to use but cant get into my account. Plus they are advertised on facebook.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.