Winfest Casino - Hráčův vklad nebyl nikdy připsán na její účet.

Hello since January 4th, 2021 I'm waiting for my instant deposit of € 10. I uploaded everything to it but it just doesn't move.

Hallo seit dem 04.01.2021 warte ich auf meine Soforteinlage von 10€. ich habe alles hochgelden dazu aber es rührt sich einfach nicht.

Dear Diana1323,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your deposit hasn’t been credited to your casino account? If this is the case, the best thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

Hello Diana

On January 4th you made two deposits of 10 EUR each. One deposit was credited to you immediately on January 4th and the second deposit was credited to you on January 8th due to a technical delay.

Both deposits are therefore in your account, you can also see this in your player account under the booking history. (https://www.winfest.de/de/buchungen)

We apologize for the inconvenience and the delay.

With kind regards

Lisa

Hallo Diana

Du hattest am 4. Januar zwei Einzahlungen in Höhe von jeweils 10 EUR getätigt. Eine Einzahlung wurde dir sofort am 4. Januar gutgeschrieben und die zweite Einzahlung wurde dir am 8. Januar aufgrund einer technischen Verzögerung gutgeschrieben.

Beide Einzahlungen sind daher auf deinem Konto, dies kannst du auch in deinem Spielerkonto unter der Buchungshistorie sehen. (https://www.winfest.de/de/buchungen)

Wir möchten uns für die Unanehmlichkeiten und die Verspätung entschuldigen.

Freundliche Grüsse

Lisa

Hello,

Lisa, thank you very much for taking the time to investigate what happened. I am glad to hear this news.

Diana1323, would you be so kind and confirm that your deposits have been credited? Can we consider this case resolved and close it?

Dear Diana1323,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.