Winbig21 Casino - Hráč si stěžuje na zpoždění výplaty.

This casino does not pay. They coerce me into making a deposit to release my winnings from the welcome bonus. Didn't proceeded to go well over 6 months without paying me while giving me excuses for the runaround. Each week it was next week or a few days from now or soon. After 8 months I gave up. But assuredly this casino does not pay out and do not deposit your money. I expect nothing from this complaint but ultimately I want my deposit back not my winnings. The winnings were from a free bonus and then they require deposit to release the funds or open your cashier. Which now I feel like it was manipulation because I was never paid out in subsequently just lost $25 for nothing.

Dear Joshwillmakeit,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly casino live chat informed you your withdrawal amount was returned to your casino account on February 5th? Have you requested a new withdrawal from the casino afterward?

Is the withdrawal still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

I did not rerequest the withdraw. They claim I played with it and lost it. And I honestly don't remember after 6 months of lies I might have. My issue is the hard earned $25 I deposited to get the $160 paid which I never would have done id I knew my withdrawal was never gonna happen or that it would take longer than 6 months. To me it feels like entrapment of some kind.

Dear Joshwillmakeit,

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late. I fully understand your frustration in waiting for your withdrawal for more than half a year, but we can only intervene if you have a withdrawable amount on your account.

Please let me know if there is any additional information that I have overlooked, otherwise, our hands are tied. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Joshwillmakeit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

That is fair. I guess this should have been posted as a review. End of the day I just want the record to state that this establishment absolutely doesn't pay out and any notion that they are legitimate is misinformation. And given that not even you can rectify the entrapment deposit they employ everyone should know that this casino is literally stealing from people under the guise that it unlocks the imaginary ability to withdraw when in reality no one withdraws from this casino

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future. Your complaint will stay public for other players to check and you also can submit a review of the casino here: https://casino.guru/user-reviews