WinBet Casino BG - Hráč si stěžuje, že nedostal narozeninový bonus.

I want to report to winbet.bg in the beginning of February in the column and promotions there was a birthday bonus which will provide free spins for the bonus period until the end of FEBRUARY I WAS ON 25.02 I HAD A BIRTHDAY

Искам да подам сигнал спрямо winbet.bg в началото на месец февруари в графата и промоции имаше бонус рожден ден който предоставя ше безплатни завъртания срока за бонусабешв до края на м ФЕВРУАРИ АЗ НА 25.02 ИМАХ РОЖДЕНДЕН ПОПИТАХ ЗА БОНУСЯ ОТГОВОРАБЕШЕЧЕ В МОМЕНТА НЕ ПРЕДЛАГАТ ТАКЪВ БОНУС

Dear miroslavraikov,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

OK thanks

Ок благодаря

Dear miroslavraikov,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. Thank you in advance.

Dear miroslavraikov,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.