WatchMySpin Casino - Hráč je nespokojen s procesem ověření.

for you to deposit them super easy and when you finally win something they even ask you for blood tests they hardly pay you almost 900 and the support does not answer horrible

para que les deposites super facil y cuando porfin ganas algo te piden hasta examenes de sangre casi casi no te pagan gane 900 y el soporte no contesta horrible

Dear cesar,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand correctly that your account still hasn't been verified? Which documents have you already provided, please?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

It's already 4 days old and they don't give any sign of life but they keep asking you to deposit more

ya tiene 4 dias y no dan señal de vida alguna pero si siguen pidiendo que les deposites mas

Thank you for your reply, cesar. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I already sent everything that was requested

ya mande todo lo que se me solicito

Thank you very much cesar for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello cesar,

I looked at your complaint and will do my best to help you. I would like to invite Watchmyspin Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

They blocked me, I sent them everything they asked for and they blocked me

me bloquearon les mande todo lo que me pidieron y me bloquearon

Hi @Casinoguru Team,

We received a request from the Player's bank that the transaction is fraudulently made from his account. Keeping this in mind we returned the deposit to the player and the account was blocked to stop any further fraud.

obviously if they weren't going to pay me I complained to the bank 😑 in fact I sent them an email letting them know before claiming with the bank which they didn't answer

obioo si no me ivan a pagar me queje con el banco 😑 de echo les mande un correo avisandoles antes de reclamar con el banco el cual no contestaron

Hi @cesar,

How did you assume that we will not pay? Why did you not wait for the team to come back? You went to Bank and asked for Chargeback. We respected that and returned the deposit. Now you are complaining here against us. This complaint does not have any substance.

I request casinoguru team to close the complaint as the player has accepted here that he made a chargeback.

the complaint is more than a week old the chargeback is a couple of days old .. I assumed it because I had already tried to withdraw before and they never withdrawn I canceled the withdrawal and played again it was when I won the 900 and waited another 3 days and neither .. in end .. at least the bank renvolso

la queja tiene mas de una semana el contracargo tiene un par de dias ..lo asumi porque ya habia intentado retirar antes y jamaz rme retiraron cancele el retiro y volvi a jugar fue cuando gane los 900 y espere otros 3 dias y tampoco.. en fin.. almenos el banco renvolso

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.