Vulkan Casino - Hráč se snaží stáhnout své výhry.

Dear Sirs and Madames,

I registered at the Vulkan Casino today. Deposited 700 euros and won 107.70. Then I wanted to debit 100 euros. Allegedly the debit worked - but my credit is still 807.70 euros in the casino. Then I tried to chat with customer service. A disaster!!! This Victoria doesn't understand anything and doesn't provide any reasonable information. Probably a BOT !!

I have now arranged the debiting of the total of 807.70 euros on my master card and my bank - still 807.70 euros in the casino. At least now I have a transaction overview. I also legitimized myself through photos and documents.

Sehr geehrte Damen und Herren,

ich habe mich heute im Vulkan Casino registriert. 700 Euro eingezahlt und 107,70 gewonnen. Daraufhin wollte ich 100 Euro abbuchen. Angeblich hat die Abbuchung geklappt - mein Guthaben ist aber immer noch 807,70 Euro im Casino. Dann habe ich versucht mit dem Kundenservice zu chatten. Eine Katastrophe!!! Diese Viktoria versteht garnichts und gibt keine vernünftige Auskunft. Vermutlich ein BOT!!

Ich habe jetzt die Abbuchung der Gesamten 807,70 Euro auf meine Masterkarte und meine Bank veranlasst - immer noch 807,70 Euro im Casino. Wenigstens habe ich jetzt eine Transaktionsübersicht. Legitimiert habe ich mich durch Fotos und Unterlagen auch.

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I understood that you have provided the required documents for the account verification, but could you please advise if you have received any confirmation regarding a successful verification. Was the whole process of the verification completed successfully?  Furthermore, could you please advise if this complaint is filed under the correct casino, as Vulkan Casino is closed in our system https://casino.guru/vulkan-online-casino-review.

Please forward me a link of the casino home page. Thank you very much in advance.  I hope we will be able to help you resolving this issue as soon as possible.

Best regards,

Petronela

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.