VoyBet Casino - Výběr hráče byl zamítnut.

I deposit 8395 rs,and after winning,it was 12676 rs, and casino declined my payment

Dear jgaurav593,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Have you managed to get in touch with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No,this is my first withdrawal and casino declined.

Yes,I did Kyc verification

I don't claim bonus I won without accumulating bonus

Yes,I contacted with their support number via telegram and wats app ,but support executive blocked my number on watsapp and telegram,and declined my payment

And one polite request, Would I get my money back please???It would be a great favour if I will get my money back.I shall be great thankful to you for this.

Dear jgaurav593, thank you for the information provided. Please allow me to ask you a few more questions:

• Could you please provide more information about the reason for the declined payment by the casino?
• Is this issue specific to your account, or could it be related to a problem with the payment provider?
• Could you let us know which games you played at the casino?
• Would you be able to share a screenshot of your transaction history?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I played casino,and after winning the amount,I made a withdraw request,and even after not getting withdraw after seven days ,I contacted with customer care on telegram and what's app,and all my message has been read by support executive,and after completing ten days,the casino not returned my money and blocked me customer care executive on telegram and wats app, and didn't give any single reply on my mail,I have attached all proof.

Dear jgaurav593, thank you for the information provided. Could you please share a screenshot of the transaction history showing the pending payment details? The previous screenshot only displays the completed transaction details.

In 4 screen shot already shows it is pending.

Date -27/05/2024-9.06 Time

Withdraw is pending, clearly shows

I sent it again

Any update please

Mam I shall be great thankful to you,if you get me my money back.

Thank you very much, jgaurav593, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear jgaurav593,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite VoyBet Casino representative to join this conversation.

Dear VoyBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Thank you mam for help me, I shall be great thankful to you for this,and please help me to get back my fund,I always request to voybet representative,to proceed my withdraw request,and he always ignoring my message and at last he blocked me.

Any update please?

Dear jgaurav593,

I am trying to get in touch with the casino also outside of this thread. I will inform you, if I receive any response.

Mam if I will receive my money back, it's a great favour for me.i want only my money back, nothing else beyond that.

And thanks a ton for your valuable support.

Mam,Any update please????

Dear jgaurav593,

Casino representative replied to my e-mail, however I am waiting for supporting evidence of their claims.

I will inform you, if there are any updates.

What is the claim ,he is saying??

He is totally fraud,I sent you all proof and let's waiting for his claim ,Dear Mam.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Mam, Would I get my money back please??

Any method to get my money back please

If I get back my money, very helpful for me.please Any suggestion to get my money back.

Mam will I get my money back please???

Will I get my money back please???

Mam

Dear jgaurav593,

The casino unfortunately still hasn't provided clarification and evidence I requested from them.

In the meantime, can you please forward me all relevant communication with the casino to miroslava.d@casino.guru ?

Yes, please tell me,what I have to share in your respective mail id

I have shared all the details on respective mail id.

Mam on telegram voybet delete all comments and block me and in mail id he read all my statement but never reply, and I forword you all my mail id.

And he also verified my kyc,I have proof and mail id of that.

I shared mail with voybet and communication to respective mail id, every time I message voybet casino support but voybet ignore my mail and not reply me

However in starting same person verified my kyc and reply me,I also shared that to your mail id

And mam also one update, which I checked today Although I shared all proof on your mail id,I checked today, voybet casino remove my mail id through his system so that I can't login into website,and shared further details to you, this is clearly shows that cheating nature of voybet casino.

Mam any response and feedback,can I get back my money please

Dear jgaurav593,

Since the casino failed to provide any clarification or evidence to their claims, we are unable to investigate the matter any further and have no option but to close the complaint as 'unresolved'.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka