VIP Casino Royal - Hráč si nemůže vybrat své výhry.

I recently played through the wager requirement on the 100.00 free chip my i.d verification and address verification was accepted I was told on several attempts I had multiple accounts and it was false and eventually proven that I was correct about not having multiple accounts. Also when I tried to withdrawal the first time I HAD 400.00 then the next time 1200

00 then again at 285.00 until finally the withdrawal request was denied the 5th time for insufficient funds at 185.00 dollars. The problem is that I was always doing what I was supposed to and your casino refused to pay me I have every thing documented all the emails the list of supposed similar accounts that are no way at simular to mine

Dear King123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I better understand the situation.

Could you please specify what were the reasons why the casino didn't allow you to request the withdrawal of your winnings? Was a minimum deposit required from you at any time? Was the max win of 100 USD applied at any time during your attempts to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear King123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.