Vie.bet Casino - Hráčův účet byl zablokován.

I registered my account at vie casino and played several tons and finally tried to withdraw 2500e. The next day, I tried to log into the account and it was not successful because they had closed the account on the basis that I have banned the sister casinos. Shouldn't they have checked it at the registration stage?

Rekisteröin tilini vie casinolle ja pelasin useamman tonnin ja lopuksi yritin kotiuttaa 2500e. Seuraavana päivänä yritin kirjautua tilille eikä onnistunut koska olivat sulkeneet tilin sillä perusteella että olen asettanut kiellon sisarcasinoille. Eikö heidän olisi pitänyt tarkistaa asia rekisteröinti vaiheessa?

Dear Ma75ko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €2,500 is being held in your account? Have you accumulated these funds with or without an active bonus?

Do you know which casinos you were blocked from and the reason why?

Lastly, could you please post here a link to the casino you are experiencing issues with?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Profit collected without bonuses, vie-casino

Ilman bonuksia kerätty voitto, vie-casino

Profit collected without bonuses, I don't know Sisar casinos from which I have been blocked.

vie.bet

https://www.vie.bet › ...

VIE Casino – Esports betting - VIE.bet

Ilman bonuksia kerätty voitto, Sisar casinoita joista olen estetty en tiedä.

vie.bet

https://www.vie.bet › ...

VIE Casino – Esports betting - VIE.bet

Thank you very much for your reply, Ma75ko. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi! Unfortunately, I deleted my e-mail from their mail at some point, because I had already made up my mind that the scammer casino took my money! I hope you get some answers regardless..

Moi! Ikävä kyllä tyhjensin sähköpostini heidän posteista jossain vaiheessa, koska olin jo asennoitunut siihen että huijari casino vei rahani! Toivottavasti saat jotain vastauksia siitä huolimatta..

Could you please advise which games you focused on while playing at this casino (live games, slots, multiplayer, sports)?

I only played slots

Vain kolikkopelejä pelasin

Thank you very much, Ma75ko, for your cooperation. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Ma75ko,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Ma75ko,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the ADR and licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru