Vesper Casino - Hráč má potíže s dokončením ověření účtu.

Withdrawal requests gets cancelled without further notice, documents sent but pending for 6 days. Idc too much to be honest just want everyone to know It is not legit at all

Dear Sarkasto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, i Just uploaded my documents 7days ago and the status "pending" didnt change so far.

My First withdrawal request got declined 5days after i Made the request, without any notice/Info/e-mail. The second withdrawal request got cancelled from their side too. They didnt explain why. I mean they dont communicate at all 🤨

I fully understand your frustration, Sarkasto. I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Sarkasto,

Have there been any developments since our last conversation?

Dear Sarkasto,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.