VeryWell Casino - Hráč se snaží dokončit ověření účtu.

Hello, i joined this casino a few months ago and have had so many problems verifying account. the first bank card i used was destroyed by my dog before i could take a picture and sent to the casino. I have since used my new bank card. However they want proof that the destroyed card was mine, yet i cannot do this as like i say it was destroyed! I only have the recent bank card to which i have deposited on and wanted to withdraw from.

Dear heidibailey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious casinos takes KYC lightly.

Do I understand it correctly that the old destroyed card seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear heidibailey,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.