Twisterwins Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I made a deposit yesterday morning, of 50 euros, its shows deposit failed, but the amount was taken from my bank account. I contacted live chat assistance, and they keep lying me, they said my case is under review, but is the same agent always, that's already suspicious. So they said yesterday it can take up to 24 hours for resolving the issue, now those hours are gone, and I did not receive any response, refund or money in my ballance

Dear Hovrila23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Hovrila23,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.