TrueFortune Casino - Hráčův účet byl uzavřen.

Requested cashout. No pending bonus requirements. After 18 business days I contacted about the withdrawal, then it showed completed but I never received. So I reached out to support about my withdrawal. Next thing I know my account login is invalid and my email "didn’t exist". They closed my account and never paid me.

Hello wamsise,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrueFortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account was verified, since last year as I had received a cash out once before. My winnings were a real money balance. There was no pending bonus attached . I spoke to the about my withdrawal on Wednesday 5/3. And they said they would check with my account manager about why it showed completed and I didn’t receive. Next thing I know they had deleted my account all together and I never heard anything from account manager

Hello wamsise,

Did the casino explain the account closure? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear wamsise,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.