Triumph Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

Deposited £40, it was taken three times and not credited to my account. Have sent three emails, bank statements, transaction details etc, three weeks later they are still checking with their payment provider. No reply to emails, useles customer service agents who just keep fobbing me off. Tried calling customer service, no answer for 25 minutes so far.

Dear Colin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that none of those 3 deposits haven’t been credited to your casino account? Was this your first attempt to make a deposit?

Also, have you tried contacting your payment provider? If your deposit has never been credited to your casino account, the first thing we recommend our players is to contact their payment provider, as this is a standard procedure, and the provider's investigation might be quite helpful in this situation.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Colin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.