Thebes Casino - Extrémně zpožděná platba.

Since November 25 I have been trying to withdraw my winnings I completed the verification required online and was told 5 business days. Then it was reversed and I was told I needed to scan bank statement so I did and waited another 5 business days got rejected again as i was required to fill out and scan a Ccvoucher and send another drivers licence photo and debit card photo. Today they have decided I have been randomly chosen for a verification process.  

Hello Robynlee.

Thank you very much for submitting your complaint. We are sorry to hear that they let you wait for this long. Did the casino provide you with any sort of explanation why it is so delayed? Do you agree with Casino Guru contacting the casino about this issue? 

Dear Robynlee.

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.