Hráčský účet je po žádosti o výběr zablokován.

Hello, I had won a prize of 14,000 and when I told the cashier to withdraw, they blocked me on WhatsApp and changed my user password. I wrote to them from another cell phone and they blocked me again.

Hola si yo había sacado un premio de 14.000 cuando le dije al cajero para retirar me bloqueo de WhatsApp y me cambio la contraseña del usario.Le escribí por otro celular y también me bloqueo

Hello eliat8174,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoZeus. Please allow me to ask you a few more question before we would move forward. Could you please clarify what was the original casino you registered in as this one is a VIP room of a casino?

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear eliat8174,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, if I did not use any bonus, my account was blocked because I tried 5 times to enter and it was blocked. The last time I contacted was when I wanted to withdraw the prize, I have the screenshots of the chat and the receipt that I uploaded to the casino

Hola si no use ningún bono mi cuenta se bloqueo porque intente 5 veces entrar ý se bloqueo. La última que vez que me comunique fue cuando quise retirar el premio tengo las capturas del chat y del comprobante que le cargue al casino

Hello, this is the prize I had in the casino and then they changed my user password and I couldn't enter anymore

Hola hay esta el premio que tenia en el casino y después me cambiaron la contraseña del usario y no pude entrar más

There is this capture that I spoke to the cashier to withdraw and he saw a message and blocked me.

https://casinozeus.vip/

That is the link they sent me to enter the casino to play

Hay esta la captura de que le hable al cajero para retirar y me vio un mensaje y me bloqueo.

https://casinozeus.vip/

Ese es el link que me mandaron para ingresar al casino para jugar

Hello eliat8174,

As the casino you linked to the post is a VIP room of a casino, would it be to possible to tell which one was the original casino you registered in and got redirected here? Unfortunately the screenshot you uploaded has zero relevance as it does not contain a single detail (nor the casino or that it's your account or game play at all).

Dear eliat8174,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello eliat8174,

Even I try to search for http://www.casinozeus.co it automatically redirects me to the VIP room. As there is no option to register, we have no opportunity to study their terms properly. Can you please advise how did you register there? Were you able to register directly on this link: http://www.casinozeus.co? If yes, when exactly did you register?

Dear eliat8174,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.