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Dear Gonzalez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward with this complaint, could you please clarify which casino you are experiencing issues with?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Gonzalez,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.