Hráč nemá přístup k účtu a výhrám.

They stole my money, I have 141 reais on the platform but they will not give me my registration number. I was deceived and whenever I try to contact support, nobody solves my problem.

Roubaram meu dinheiro tenho 141 reais na plataforma eles não querem dizer o meu número de cadastro me enganaram tento falar com o suporte mais ninguém resolve meu problema

Dear yesadebora310,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 77kclub.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player on the website?
• Do I understand correctly the casino blocked your account?
• Have you ever deposited in the casino, please?
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear yesadebora310,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.