Sxvegas Casino - Hráč se snaží vybrat své bonusové výhry.

They say that i can not withdraw my welcomebonus. This is a no deposit bonus. Very strange, i want my winnings because i have playthrough my 20 times.

Dear Johannes,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Meanwhile, I have checked the general bonus terms and conditions, and this is what I found https://www.sxvegas.com/bonusterms/:

"The Casino will occasionally offer Promotional Coupons as Free Chips. The maximum withdrawal amount for any free chip given is $100 cash-out. For example if you are given a $ 100 free chip and request a withdrawal amount of $500, you will only be approved for $100. "No-deposit bonuses come with a 50x (times) wagering requirement, unless stated otherwise.

Unless otherwise stated, the max cash-out for all no-deposit bonuses can't surpass 1 times the sum value of the bonus redeemed. All free chips valued at or below $100 will have a cash-out limitation of no longer than, nor less than, $100.

Welcome courtesy bonuses have a maximum withdrawal amount of $100.00 for all NEW players."

It means that the maximum cash out from a Welcome No Deposit bonus would have been €100 only. That’s why I have corrected the disputed amount.

Additionally, I have found the following rule:

"If they never have deposited Players from particular nations may not cash-out of free processor offers. These players may partake of said processors that are free for entertainment purposes only. Please contact Customer Support to find out the list of excluded countries to see whether your state is included."

Could you please advise if you have deposited any funds into your account?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Johannes,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.